Shipping Policy:

‍At VEENA NYC, a small business with a big heart, we ensure every order is handled with personal attention and care.

Please note our shipping policies:

‍Processing Time: As a small business, we ask for your patience as we meticulously prepare your order. Processing times are typically 3-4 weeks from the date of order placement.

‍Shipping Methods and Delivery Times: Upon processing, we offer various shipping options to cater to your needs. Delivery times vary based on the chosen method and your location. Exact delivery times will be provided upon shipment.

‍Shipping Charges: Shipping costs are calculated based on the size and weight of your order, along with the shipping destination. These costs will be clearly indicated during the checkout process.

‍International Shipping: We welcome international orders! Please be aware that customers are responsible for any customs, duties, or taxes imposed by their respective countries.

‍Return Policy:Your satisfaction is our priority at VEENA NYC. If you need to make a return, here’s what you need to know:

‍Return Period: Items can be returned within 30 days from the date you receive them.

‍Condition of Returned Items: To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging with all tags attached.

‍Return Process: For returns, please contact our customer service team for a return authorization and instructions on how to proceed.

‍Refunds: Refunds are processed through Shopify. After we receive and inspect your returned item(s), we will issue a refund to your original payment method. Please allow a standard period for the refund to reflect in your account.

‍Exchanges: If you wish to exchange an item, please follow our return procedure to send back the original item and place a new order for the item you prefer.

‍Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us immediately so we can make things right. We will arrange for a replacement and handle all additional shipping costs.

Please note that certain items might be non-returnable due to their nature .We appreciate your support of our small business and will do everything we can to ensure your experience with VEENA NYC is exceptional.

For any further assistance, our customer support team is always here to help!